# Milestone M33 - emails, ticket management and bug fixes

> Let's go through what we got done in Milestone M33 (Mar24 - Apr06)
- **Authors**: Sandip Mane
- **Published**: 2025-04-07
- **URL**: https://www.neeto.com/neetodesk/blog/milestone-m33-emails-ticket-management-and-bug-fixes
- **Page title**: Milestone M33 - emails, ticket management and bug fixes
- **Meta description**: Let's go through what we got done in Milestone M33 (Mar24 - Apr06)
- **Keywords**: saas, milestone, updates, and ProductUpdates

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Let's go through what we got done in Milestone M33 (Mar24 - Apr06).

### New features and enhancements 🚀

#### ✅ More natural email content

We’ve refined the default email messages sent by automation rules. The updated messages sound more natural and provide greater clarity to your customers.

#### ✅ Smarter ticket threading

If a reply comes in with a changed subject, it will now create a new ticket instead of being merged into the original one.

#### ✅ More info in list view

The tickets list view now displays the ticket author and any associated tags. You can even update ticket tags directly from the list view; no need to open each ticket individually.

### Bug fixes ⚒️

#### ✅ Custom status in views and rules

Fixed an issue where custom statuses were not being respected in Views and Automation Rules.

#### ✅ Business hours crash

We have resolved a crash that happened while editing Business Hours.

#### ✅ Email sync edge cases

Addressed a few rare edge cases that prevented some emails from syncing properly.

#### ✅ Slack link handling

Fixed an issue where links in the comments added from Slack were being ignored.

#### ✅ Task behavior fixed

Tasks are back on track; we’ve resolved the issues affecting their behavior.