# Milestone M35 – smarter email delivery, Outlook integration fixes, custom email verification & large-scale import support

- **Authors**: Akash Srivastava
- **Published**: 2025-05-06
- **URL**: https://www.neeto.com/neetodesk/blog/milestone-m35-updates

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Let’s go through what we got done in Milestone M35 (Apr21 – May04).

### New features and enhancements 🚀

#### ✅ Auto-Verification for Custom Support Emails

Custom support emails added to mailboxes are now auto-verified when we receive ticket action events from them.

#### ✅ Default Mailbox Support

You can now set a default mailbox and switch between defaults as needed.

#### ✅ Smarter Email Handling

- Duplicate checks now prevent sending ticket update emails to subscribers already in CC.

- Admins and agents no longer receive emails that include CC recipients.

- Subject mismatch logic has been relaxed to better support quote/reply prefixes in non-English languages.

#### ✅ Improved WebForm and UI Context

- WebForm URLs now include ID on the admin side and a more intuitive slug on the client side.

- Tag dropdowns on customer and ticket pages have been updated to be more contextually appropriate.

#### ✅ **Onboarding Experience Improvements**

The “mailbox connection incomplete” banner is now hidden during onboarding to reduce confusion.

### **Bug fixes ⚒️**

#### ✅ **Restoring Trashed Tickets**

Fixed an issue where restored tickets didn’t retain their original state if it wasn’t `open`.✅

#### ✅ **Slack Integration Translations**

Resolved missing translations in Slack integration features.

#### ✅ **Outlook Integration Issues**

- Identified and fixed cases where SMTP wasn’t enabled on clients’ Office 365 accounts.

- Updated Microsoft API scopes to resolve issues where emails and tickets weren’t being created.

#### ✅ **Ticket Threading Stability**

Improved threading by refining how subject mismatches are handled, reducing unnecessary new ticket creation.

### **Optimizations ⚡**

#### ✅ **Efficient Automation Rules**

Improved performance of scheduled automation jobs by parallelizing work and using optimized queries.

### **Client onboarding 📦**

#### ✅ **Large-scale Ticket Import**

Completed most of the import logic for a customer migrating ~90,000 tickets from another major helpdesk.

#### ✅ **CallerDesk Integration**

Finalized and tested CallerDesk integration in production.