---
title: "Round Robin Ticket Assignment | NeetoDesk"
description: "Assign tickets round robin in NeetoDesk so new tickets rotate evenly across available agents, skipping anyone away. Scope rotation to a single group."
canonical_url: "https://www.neeto.com/neetodesk/features/round-robin-ticket-assignment"
markdown_url: "https://www.neeto.com/neetodesk/features/round-robin-ticket-assignment.md"
---

# Round Robin Ticket Assignment | NeetoDesk

Assign tickets round robin in NeetoDesk so new tickets rotate evenly across available agents, skipping anyone away. Scope rotation to a single group.

## Overview

Round robin ticket assignment in NeetoDesk distributes new tickets evenly across your team. Each incoming ticket goes to the next available agent in sequence, and agents who are unavailable are skipped. With three agents where one is away, tickets alternate between the other two.

You set it up as an automation rule that runs when a ticket is created and uses the Assign Agents, Round Robin action. To rotate tickets only within a team, such as billing or tier two, add a rule that assigns the group first and place it above the round robin rule. Automatic ticket rotation keeps workloads fair and means no new ticket waits for someone to pick it up.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/round-robin-ticket-assignment)