neetoKB allows you to generate reports, including popular and failed searches within your knowledge base. This feature allows you to gain insights into how the audience is searching for information, enabling them to optimize their knowledge base for better user experience and higher engagement rates.


How is this report used?

By leveraging these reporting features, users can identify gaps in their knowledge base content and adjust their strategies accordingly. For example, if users find that certain search terms are frequently failing to yield relevant results, they can update their content to include information on those topics, or they can modify their search algorithms to better capture the intent of those searches.

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