Assign some tasks like building a form or an invoice and watch what is confusing them.
Task could be anything that is performed in your business.
Video recording will contain both the audio and the video of the user is experiencing.
Based on the result improve UX and Design.
Invite your team members and watch recording to learn and to improve.
Each connection to neetoDesk is encrypted with SSL for both the agents and the customers.
Force all your agents to login using google login and make your organization more secure.
Security is furthered strengthened by asking agents to enter OTP every time they login.