Ticket to exceptional
customer support.
NeetoDesk is an helpdesk ticketing solution, provides customer support operations. Helps empowering your team with customisable ticket fields, automation rules, intelligent routing, SLA management and collision detection. Seamlessly integrate with Slack, GitHub, and Linear. NeetoDesk helps elevating customer support experience.
Why choose
NeetoDesk?
Customizable Ticket Fields
You can leverage custom ticket fields to collect more information about the incident or the customer. These additional fields can be added to a support ticket or request form to capture more specific details from customers.
Automation Rules
Automation rules in NeetoDesk help you perform pre-defined actions automatically when certain events occur. These rules can streamline and automate various tasks, reducing the workload on support staff and improving customer response times.
Intelligent Ticket Routing
NeetoDesk intelligently distribute customer tickets among support agents. This ensures that each ticket is assigned to the most appropriate agent based on their expertise and workload. NeetoDesk offers two effective routing options: Round-Robin routing and Load-Balance routing.
Service Level Agreement (SLA)
Service Level Agreement, enables you to establish a ticket response and resolution deadline based on the ticket's priority and business hours. This feature helps establish clear customer expectations and ensures that agents provide the top-tier level of service that customer requires.
Smart Collision Detection
NeetoDesk's collision detection feature notifies agents when others are already responding to a ticket in order to prevent duplicated efforts. This ensures smooth coordination, avoids confusion, and maintains a unified support approach for customers.
Customer Satisfaction Rating
Satisfaction rating allows you to collect direct feedback from customers after interactions, enabling you to gauge support quality accurately. After resolving a support ticket, a survey is sent to the customer, asking them to rate the quality of the support.
Integrate NeetoDesk
with various third-party tools.
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Affordable
Pricing
Neeto is building 20+ products simultaneously. Some of these products have built-in marketing, so for these products, our pricing is quite generous. Since Neeto offers many products, we use some of our products as a gateway to other Neeto products.
Pricing PhilosophyMobile Apps
Stay connected on the go with NeetoDesk mobile app. Respond to tickets, access customer information, and keep your support team productive wherever you are.
Join our
Community
Connect with like-minded people, share experiences, and learn from each other. Join our vibrant community of Neeto users to network, exchange ideas, and gain insights.
Join nowFrequently asked questions
What is NeetoDesk and what does it do?
NeetoDesk is a helpdesk ticketing solution designed to streamline customer support operations. It enables businesses to manage and resolve customer inquiries efficiently, offering features like customizable ticket forms, automation, intelligent ticket routing, and more.
Can I customize NeetoDesk to fit my business needs?
Absolutely! NeetoDesk offers customizable ticket fields, allowing you to create ticket forms that gather the information relevant to your business. Additionally, you can define automation rules tailored to your workflow, design SLAs that match your service commitments, and more. NeetoDesk's flexibility helps you to align the platform with your unique requirements.
How does the customer satisfaction rating feature benefit my business?
Customer satisfaction rating feature allows customers to provide feedback on their support experience. By collecting ratings and comments, you gain insights into the quality of your support services. Positive ratings reinforce your efforts, while any areas for improvement are highlighted. This feature enables you to refine your support strategies, enhance customer experiences, and strengthen relationships.
Can NeetoDesk handle multiple support channels?
Certainly, NeetoDesk can centralize customer interactions from various channels like email, web forms, and NeetoChat. This makes it easier to manage support requests from one place.
How do automation rules work in NeetoDesk?
Automation rules in NeetoDesk are like instructions for the system. They help with tasks like assigning tickets to the right people automatically, saving time and ensuring quick response times.
Can I try NeetoDesk for free before committing?
Yes, NeetoDesk offers a free plan so you can explore its features and benefits. This allows you to see how it works and decide if it's the right fit for your support needs.
Ready to elevate your
customer support?
Let's get started now.