NeetoDesk Features

From simplifying ticket management to automating workflows NeetoDesk has everything that you can expect plus way more!

Simplified ticket management

Manage tickets in a hassle free manner and provide timely resolution.

Omnichannel Support

Allow customers to create ticket from different channels.

Multiple Mailboxes

Manage your workflow better with multiple mailboxes in one centralised platform.

Custom Ticket Fields

Create custom ticket fields to match your workflow and also personalise your data collection.

Custom Views

Custom dashboard views for quicker access to tickets for efficient handling and prioritise based on specific criteria.

Canned Responses

Answer common questions quickly and in a consistent manner using canned responses.

Private Notes

Record notes about the customer for future references and to serve the customer better.


Tag tickets with keywords and then filter and execute automation rules using them.

Ticket Activity Log

Track all ticket actions for a clear audit trail and ensure transparency in support process.

Intelligent Ticket Routing

Smartly direct customer tickets to agents based on round robin or load balanced routing.

Satisfaction Ratings

Let customers rate their support experience when a ticket is resolved.

Keyboard Shortcuts

Navigate and manage tickets quickly by using keyboard shortcuts.

Automation rules

Set up automation rules to handle repetitive tasks and define custom workflows.

Service Level Agreement

Set deadlines for ticket response and resolution based on different business hours or categories.

Manage Approval

Increase accountability and ensure customers receives the right resolution using the approval process.

Knowledge Base Articles

Write relevant help articles in Knowledge Base to cut down incoming tickets.

Custom Roles

Build custom roles and permissions to match your workflow.

Business Hours

Designated periods during which customer support is available, ensuring timely responses.

Smart Collision Detection

Prevents conflicting responses by alerting agents when another is already working on the same customer ticket.

Merge Tickets

Simplify ticket management by merging related inquiries into one, saving time and reducing repetition.

Reports and Analytics

Measure and Track performance with metrics on tickets, agents and customers for efficient customer support.

Bulk Action

Enables workflow improvement and time-saving through bulk actions like merging, agent assignment, status updates, spam reporting, and ticket organization

Web Forms

Simplify ticket submissions by customizing forms to gather essential customer information for timely issue resolution

Tasks List

Create custom tasks for tickets, including importing task lists and tracking activities across tickets.

Mobile App

Stay connected on the go with mobile app. Respond to tickets and access customer information anywhere.

Google Sign In

Google sign-in offers secure and convenient way to access and manage your tickets.

Verify Via OTP

Secure your account with OTP verification. Enter your unique password sent to your email for enhanced security.

SSL Encryption

SSL encryption ensures secure and private communication, protecting sensitive information from unauthorized access.

Integrate NeetoDesk with various third-party tools.

See All Integrations

Mobile Apps

Stay connected on the go with NeetoDesk mobile app. Respond to tickets, access customer information, and keep your support team productive wherever you are.

App Store
Google Play


Neeto is building 20+ products simultaneously. Some of these products have built-in marketing, so for these products, our pricing is quite generous. Since Neeto offers many products, we use some of our products as a gateway to other Neeto products.

Pricing Philosophy

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