NeetoDesk Features
Ticket Customization#
Custom ticket fields
Add custom fields to tickets to capture additional information.
Canned responses
Save and use predefined responses for common customer inquiries.
Custom views
Create personalized ticket views to suit different workflows.
Private notes
Add internal notes to tickets visible only to your team.
Ticket tags
Organize tickets using tags for better tracking and filtering.
Bulk action on tickets
Apply actions to multiple tickets simultaneously for efficiency.
Customer tags
Tag customers for better segmentation and tracking.
Round Robin ticket routing
Automatically distribute tickets evenly to agents in a rotating order.
Load Balance ticket routing
Balance ticket distribution based on agent workload for fairness.
Ticket activity log
Track and view all actions and changes made to tickets.
Merge tickets
Combine related tickets into one to avoid redundancy and simplify resolution.
Ticket Management#
Manage approvals
Set up approval workflows for certain ticket actions.
Set business hours
Define your business hours to align with SLA rules and availability.
Create tasks list
Organize tasks related to each ticket for better task management.
Customer satisfaction rating
Collect customer feedback to measure satisfaction and improve service.
SLA reminders & escalations
Ensure timely responses with SLA reminders and escalations.
Email notifications
Automatic alerts for ticket updates and activity on your email.
Manage API keys
Create and manage API keys to connect with third-party tools and integrations.
Collision detection
Prevent duplicate responses by notifying agents if a ticket is already being worked on.
Mailboxes
Manage multiple email inboxes for better organization.
Add company details
Organize tickets by customer companies for better ticket tracking and support.
Web forms
Create and manage web forms for capturing customer inquiries.
Groups
Assign agents to groups to handle specific types of tickets or tasks.
Report and analytics
Access detailed reports to track team performance and ticket trends.
Keyboard shortcuts
Click Shift + ? to see keyboard shortcuts for quick and easy navigation.
Knowledge base articles
Create self-service articles to help customers resolve issues independently.
Custom roles and permissions
Set permissions and roles to control team members' access levels.
Integrations#
GitHub
Sync tickets with GitHub for issue tracking and development-related support.
Linear
Integrate with Linear for efficient project and issue management.
Zapier
Automate workflows by connecting NeetoDesk with other applications via Zapier.
Slack
Send ticket updates to Slack for collaborative customer support.
Webhooks
Get webhooks on specific triggers to automate your workflow.
NeetoPlanner
Connect with NeetoPlanner for coordinated task management and planning.
Integrate NeetoDesk
with third-party tools.
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NeetoDesk is
competing on price
Traditionally, companies charge customers and spend money on Google ads to attract new users. NeetoDesk is taking a different approach. It focuses on organic user-driven growth by charging as little as possible.
Pricing PhilosophyNeetoDesk Mobile App
Stay connected on the go with NeetoDesk mobile app. Respond to tickets, access customer information, and keep your support team productive wherever you are.
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Community
Join the Neeto Community to suggest features, report bugs, ask questions, or explore how others use Neeto products. Think of this community as your direct line to the people building Neeto and to fellow users using Neeto tools to build stuff.
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