Chat with your customers live and help them find what they're looking for.
Customize the style of your chat widget to match your brand.
Ask relevant questions to your customers so that the agents have the necessary information.
Ask for feedback about the service and other questions at the end of the chat.
Full history of chat is kept so that you can run analytics as far back as you want.
Save time and send predefined replies for common questions with just one click.
Send emojis, videos and audio files to your customers to have an engaging conversation.
Tags ticket to apply automation rule, to filter and to better manage tickets.
Record notes in the chat or add notes about customer for future references and to serve the customer better.
Agents can change their status to be online or offline.
Use Automation rules to route conversations, update ticket status and more.
Quickly create tickets from the chat itself.
Quickly execute commands by using keyboard shortcuts.
Make your support process effective and improve efficiency integration with other products.
Write relevant help articles in Knowledge Base to cut down incoming chats.
With iOS and Android apps you can chat with your customers anytime anywhere.
Force all your agents to login using google login and make your organization more secure.
Security is furthered strengthened by asking agents to enter OTP every time they login.
SSL encryption ensures secure and private communication, protecting sensitive information from unauthorized access.