Right now there are some customers on your website looking for help. Connect with them and guide them.
Chat with your customers live and help them find what they're looking for.
Use Automation rules to route conversations, update ticket status and more.
Ask relevant questions to your customers so that the agents have the necessary information.
Ask for feedback about the service and other questions at the end of the chat.
Send proactive messages to the customers based on the page they are on etc.
Save time and send predefined replies for common questions with just one click.
Full history of chat is kept so that you can run analytics as far back as you want.
Integrate with Slack and reply to the chat messages from slack itself.
Reply to tweets from neetoChat itself without missing any tweets.
With iOS and Android apps you can chat with your customers anytime anywhere.
Measure your team's performance by using reporting tool.
Write relevant help articles in Knowledge Base to cut down incoming tickets.
Customize the style of your chat widget to match your brand.
What page the customer was on and which country is the customer is from.
Use Shopify app to help customers with order related queries and more.
Send emojis, videos and audio files to your customers to have an engaging conversation.
Customer can download chat transcript at any time.
if customer enters a credit card number the agents can only see the last 4 digits of it.
Build custom roles and permissions to match your workflow.
Tags ticket to apply automation rule, to filter and to better manage tickets.
Quickly execute commands by using keyboard shortcuts.
Agents can change their status to be online or offline.
Notify relevant agents on their mobile of certain activities like a ticket being assigned to them.
Web push notifications will alert customers about the updates if they switch their tabs.
Route ticket to the right team or person based on the attributes of the ticket.
Each connection to neetoChat is encrypted with SSL for both the agents and the customers.
Force all your agents to login using google login and make your organization more secure.
Security is furthered strengthened by asking agents to enter OTP every time they login.