Tags are used to categorize and organize chats based on specific characteristics or attributes. They can be added to chats by agents or staff members, and they help to group together chats that are related or quickly search them etc.
Tags can help you to track and manage customer inquiries more efficiently. By categorizing chats or conversations, you can identify patterns or trends in customer requests, measure performance metrics, and allocate resources more effectively.
You are able to efficiently manage your tags with neetoChat by renaming and merging them in mass. This feature allows you to save time and effort when organizing your conversations based on specific attributes or characteristics. Whether you need to rename tags to better reflect the content of your chats or merge tags to organize conversations together, neetoChat simplifies the process.