List of all features
An observer is a person in your team who can't reply to the customer but can view all the tickets and can post private notes for the agents.
Let's say that a customer is reporting that the customer's credit card is not being accepted. In order to resolve this issue the agent wants to involve someone from the engineering team to look into the matter. The person from the engineering team can be added as an observer. This person can see all the messages and can post a private note for the agent.
This allows the customer service team to invite any person from any department be it marketing, sales, engineering, QA, design or devops to join the ticket and help resolve the matter.
We believe that each person from the company should take a look at the kind of issues their customers are facing. Serving the needs of customer is not just the job of customer service but it's the job of the whole company.
Both neetoChat and neetoDesk allows unlimited observers so that the whole company can see what kind of issues their customers are facing.
Yes when we say that it's free then it's really free. There is no gimmick and there is no catch.
Yes you can cancel your subscription at any time.
We do not offer any discount at this time.
We do not offer any on-premise version of any of the neeto products at this time.
We do not offer refunds. If you cancel your plan before the next renewal cycle, you'll retain access to paid features until the end of your subscription period. When your subscription expires, you'll lose access to paid features and all the data associated with those features.