NeetoKB is built for knowledge base SEO, so your support articles can appear in Google and other search engines. Search engine indexing is turned on by default for public knowledge bases, and you can control crawling from the Search Engine Optimization settings in the Admin panel.
For each article, set a page title, meta description, keywords, and a readable URL link that shape how it shows up in search results. Many customers search Google before they contact support, so indexed articles answer questions earlier and reduce tickets. If a knowledge base should stay internal, make it private and search engines will not index it.