What you can ask
Once NeetoChat is connected, ask in plain language. Your AI assistant picks the right NeetoChat tools for you.
How many conversations did we get in the last 7 days, and how many did we reply to?
Which open conversations haven't been replied to in the last hour?
What did customers rate their chats this month, broken down by good, okay and bad?
Which group has the most open conversations assigned to it right now?
Reply to the conversation with jane@acme.com and let her know the refund has gone through.
Invite priya@example.com to the workspace as an agent.
More prompts are on the Claude and ChatGPT guides.
You stay in control
- Your assistant operates within your permissions. When you sign in with NeetoChat, it sees only the conversations you can see and does only what your role allows. An agent limited to their own conversations or groups gets the same limits through AI.
- You control what your assistant can do. Read access is always enabled, while Create and update and Delete are separate permissions. Leave them off for a read-only connection.
- Replies are shown to the visitor only on the channel they're sent on. A reply on a chat-widget conversation appears in the chat. On an email conversation, it's emailed to the visitor like any other reply. On a connected channel such as Instagram or WhatsApp, your assistant can read the conversation but can't reply to it.
- Deactivating a team member requires Delete permission. It's refused unless you ticked Delete when you connected. A deactivated team member keeps their history.
- You can disconnect at any time. Remove the NeetoChat connector from your AI assistant to revoke its access.
Changes made through your AI assistant still trigger your existing automations and notifications. A good habit is to ask your assistant to show you its plan before it updates several conversations at once.
Frequently asked questions
Do I need to know what MCP is?
No. Connect NeetoChat to your AI assistant, sign in, and start asking questions in plain language.
Can AI reply to my customers in NeetoChat?
Yes. Your AI assistant can post a reply directly on a chat-widget conversation, or leave an internal note for your team. A reply is emailed to the visitor only when the conversation's channel is email; on the chat widget it just appears in the chat.
Can I give AI read-only access to NeetoChat?
Yes. Read access is always enabled. Create and update and Delete are separate permissions that you can choose to enable. Leave both unchecked to let your AI assistant view conversations and reports without making changes.
Delete permission is required to deactivate a team member.
Does NeetoChat MCP work on every plan?
Check your NeetoChat plan for API and MCP access. The CLI and MCP server use the same credentials as the REST API.