---
title: "Custom Contact and Ticket Fields | NeetoChat"
description: "Add custom contact and ticket fields in NeetoChat to store extra customer data, ask it in pre-chat or post-chat forms, or prefill it from your app."
canonical_url: "https://www.neeto.com/neetochat/features/custom-fields"
markdown_url: "https://www.neeto.com/neetochat/features/custom-fields.md"
---

# Custom Contact and Ticket Fields | NeetoChat

Add custom contact and ticket fields in NeetoChat to store extra customer data, ask it in pre-chat or post-chat forms, or prefill it from your app.

## Overview

Custom fields in NeetoChat let you store information beyond the default name, email, and phone. Add contact fields or ticket fields, choose the type of data each one holds, such as a customer's age or company size, and describe your customers more completely.

Contact fields can be generic, or set as a pre-chat or post-chat question so visitors fill them in during the chat. When you embed the widget in your own app, you can also prefill field values through the NeetoWidgetUserIdentity object. For example, pass a customer's plan, such as Free or Gold, so agents know who they are talking to without asking.

## Links

-   [Human page](https://www.neeto.com/neetochat/features/custom-fields)