---
title: "Every feature you'd expect. Plus the ones you wouldn't."
description: "Discover the features of NeetoDesk and learn how its functionality can help streamline your processes."
canonical_url: "https://www.neeto.com/neetodesk/features"
markdown_url: "https://www.neeto.com/neetodesk/features.md"
---

# Every feature you'd expect. Plus the ones you wouldn't.

Discover the features of NeetoDesk and learn how its functionality can help streamline your processes.

## Every conversation in one queue

### Mailboxes

Connect Gmail, Outlook, or any IMAP/SMTP inbox.

### Ticket forms

Custom forms that drop straight into your queue.

### Cross-workspace ticket move

Send a ticket to a different team without losing context.

### Threaded email replies

Conversations sync as full threads, ordered the way the email actually happened.

### Read receipts

Know when your reply landed.

### Collision detection

Stop two agents from replying to the same ticket.

### Merge tickets

Combine duplicates into one resolution.

### Ticket activity log

Every change, every assignment, in order.

### Mobile app

Your queue, on iOS and Android.

## They write the ticket. They close it too.

### Customer portal

Customers sign in to file, view, reply, close, and reopen their own tickets.

### Knowledge base

Searchable articles your customers find without asking.

### Customer Satisfaction Survey

Configurable survey that fires after a ticket is actually resolved.

## Shape tickets to how your team works

### Custom ticket fields

Capture what you need: order ID, plan tier, anything.

### Canned responses

Reuse what you write often.

### Custom views

Slice the queue however your team thinks.

### Ticket tags

Organize, filter, find later.

### Customer tags

Segment customers without leaving the ticket.

### Companies

B2B grouping for accounts with multiple contacts.

### Private notes

Internal context, never visible to the customer.

### Bulk actions

Update many tickets at once.

### Keyboard shortcuts

Cmd + / on Mac, Ctrl + / on Windows.

## Unlimited automation, without the meter

### Unlimited automation rules

Trigger anything on anything. No quota.

### Round robin routing

Distribute tickets evenly across the team.

### Load balancing routing

Distribute by current workload, not just turn-order.

### Business hours

SLAs and routing respect when your team is actually around.

### SLA reminders & escalations

Get warned before you miss a deadline.

### Approvals

Required sign-offs before actions complete.

### Task lists

Sub-actions tracked inside a ticket.

### Groups

Assign tickets to teams, not just individuals.

### Analytics

Reports on agent load, response times, satisfaction.

## Your email, under your control

### Send from custom email domain

Replies come from support@example.com, not us.

### Custom Reply-To address

Route replies to a different inbox if you want.

### Automatic BCC

Archive every outgoing reply to your own address.

### Reply signature

Per-agent, with variables.

### Reply salutation customization

"Hey Sarah" instead of "Dear Customer".

### Footer for email replies

Your terms, your unsubscribe link, your branding.

### Allow / Reject email domains

Auto-block or auto-allow at the domain level.

### Email notifications

Updates on ticket activity, your way.

## Bring your data in. Take it out.

### Bulk customer import

Bring your existing data over in one go.

### Export

Take your data with you whenever.

## Security. The stuff IT actually asks about.

### Single Sign-On (SSO)

SAML, OIDC, your IdP.

### Audit logs

Every admin action, every change, time-stamped.

### Custom domain

Run NeetoDesk on help.example.com.

### Custom roles and permissions

Build roles that match your org chart.

### Google Sign-in

For the rest of the team.

### Apple Sign-in

For the Mac crowd.

### Login via OTP

One-time codes, no password reuse.

### SSL encryption

Default. Not an upgrade.

### Two-factor authentication

An extra layer beyond the password.

## Plays nice with the rest of your stack

### GitHub

Convert tickets into GitHub issues.

### Linear

Tickets become Linear issues. Engineering sees what support sees.

### Slack

Ticket alerts and replies in your channels.

### Zapier

Wire NeetoDesk into anything Zapier supports.

### NeetoPlanner

Tickets become tasks in your project board.

### Google Sheets

Sync ticket data to a sheet.

### CallerDesk

Phone support tied to your ticket flow.

### Webhooks

Fire on any trigger, hit any endpoint.

### API + Documentation

Full REST API. Documented. In the free plan.

## When you need us

### Live chat support

Real humans, not bots.

### Email support

Reach us by email any time.

### Slack support

Join our community Slack for the fastest replies.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features)