November 2025 updates – Public form attachments, smarter CallerDesk logic, and sharper email parsing

Let’s go through what we got done in November 2025 in NeetoDesk.

New features ✨

File attachments in public web forms

Public web forms now support uploading files. These files are automatically attached to the corresponding ticket created in NeetoDesk.

Enhancements ✨

CallerDesk flow improvements

• Improved error handling across both the API and UI to prevent silent failures and show helpful messages

• Fixed a bug where call recordings from completed calls weren’t appearing in ticket activities

• Adjusted logic to ensure only missed calls create tickets — received calls no longer generate tickets unnecessarily

Bug fixes 🛠️

Email and attachment handling

• Fixed parsing issues for emails containing inline CSS or sent via Outlook, which were previously failing to create tickets

• Resolved a problem where larger attachments (~10MB) in incoming emails weren’t making it to the ticket or comment

• Fixed a bug where CallerDesk-generated call recordings weren’t reflected correctly in the ticket activity

• Improved flow for handling round-robin assignments, ensuring agent availability is always refreshed

UI and form behavior

• Fixed a bug where Save changes buttons on automation rule and canned response forms wouldn’t re-enable after edits

• Resolved filter issues on the company details page where ticket filtering wasn’t working

• Clicking into a filtered report view no longer breaks the Reports page

• After deleting a verified support email, the input field now remains editable when adding a new one

• Handled draft deletion race conditions to avoid update errors in the UI

API and caching

• Fixed frontend exceptions caused by stale ticket cache during update

• Improved email parsing logic for tickets triggered by certain formatting edge cases