November 2025 updates – Smarter workflows, bulk view actions, and better Slack sync

Let’s go through what we got done in November 2025 in NeetoChat.

New features ✨

Workflow-aware widget reply box

In workflow-based chats, the widget now hides the reply section when a workflow expects a customer response within the flow. This helps prevent customers from replying outside the intended path and breaking the workflow logic.

Reorder automation rules

You can now reorder automation rules to control their execution order — giving you finer control over how rules behave in different scenarios.

Bulk view actions + customization

Views now support bulk actions, and you can choose to enable or disable conversation counts per view, allowing cleaner views.

Incoming Slack message logging

All incoming Slack messages are now logged in the database. This ensures message syncs are reliable — retrying if needed — and no message gets lost.

Enhancements ✨

Background queues reprioritization

We reviewed and adjusted the priority of background job queues, so automation rules and other chat operations run in a more predictable and efficient order.

Reply timezone accuracy

“Mentioned in a comment” email notifications now use the receiver’s timezone for timestamps, improving clarity for global teams.

Bug fixes 🛠️

Workflow stability

• Fixed duplicate nodes being created during workflow updates

• Fixed incorrect node connections when workflows were cloned

• Fixed Save changes not working reliably in workflow forms

Slack sync improvements

• Fixed an issue where failed Slack API calls would skip messages forever — they now retry

• Fixed a bug where Slack messages with embedded help articles didn’t show up properly

• Fixed messages from Slack not syncing due to a webhook path issue

Chat UI and data handling

• Fixed an issue where incoming messages briefly appeared in the wrong conversation when multiple chats were open

• Fixed visitor uniqueness errors caused by rapid-fire requests from the same visitor

• Ensured custom widget icons and reply box settings behave consistently

• Fixed a bug where the chat widget preview mistakenly showed up in the admin inbox

View management bugs

• Fixed an issue where the default Unresolved view could be disabled

• Fixed caching issues causing incorrect view ticket counts