NeetoChat sends email notifications for unread chat messages when a visitor misses an agent's reply. If they closed the tab, switched away, or stepped away from the page, NeetoChat emails the unread messages after a short wait, with a link back to the conversation.
This keeps conversations from going cold when a reply takes a few minutes. It works whenever the visitor's email was captured during the chat, usually through the pre-chat form. Notifications are on by default with a 30-minute wait, and admins can change the delay or turn the feature off from the admin panel. Visitors who never shared an email simply see the reply the next time they open the chat.