NeetoDesk's Free plan includes unlimited users (we call them team members). A team member is anyone you invite to your workspace.

In NeetoDesk, a team member becomes an Agent only if they can reply to customer tickets. People who don't reply—like engineers, designers, QA, or finance—can still be added as team members to view tickets and leave private notes for agents.

Here's a practical example. A customer reports that their credit card isn't being accepted. An agent may need help from engineering to investigate logs or confirm whether the issue is on the payment provider's side. With unlimited team members, the agent can invite an engineer into the workspace and loop them into the ticket. The engineer can read the full context and add private notes to help resolve the issue quickly—without needing an agent license.

This is useful beyond engineering. You can bring in teammates from marketing, sales, QA, design, or DevOps whenever a ticket needs their input. Instead of support working in isolation, the whole company can collaborate on real customer problems.

We believe customer support is a company-wide responsibility. That's why NeetoDesk (and NeetoChat) allow unlimited team members—so everyone can stay close to customer feedback and help when needed.

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