September 2025 updates – Tag teammates, cleaner tables, persistent settings, and smarter webhooks

Let’s go through what we got done in September 2025 in NeetoDesk.

New features ✨

✅ Tag teammates in replies

You can now tag other team members even in regular replies (not just notes), making collaboration smoother and keeping everyone in the loop.

✅ Persistent activity visibility

Your show/hide activity preferences are now remembered across tickets — no need to toggle them repeatedly.

✅ More powerful public APIs

You can now assign both a group and a team member while creating tickets via the public API. Draft seeding through API is now more reliable and avoids duplicate errors.

✅ Webhook enhancements

Webhook payloads now include ticket subcategories and run after automation rules are executed — ensuring you receive the final version of a ticket. Payloads also now include additional customer details and phone numbers.

Enhancements ✨

✅ Tickets table upgrades

We added mailbox and group columns to the default tickets table. Mailbox is now filterable, and tickets can be bulk-assigned to groups with ease.

✅ Bulk updates made faster

Bulk trashing or assigning of tickets now happens in the background, improving responsiveness and reducing wait times.

✅ Improved web form experience

You can now include a name field in web forms or auto-fill it from customer records — making form submissions easier for repeat users.

✅ Better ticket creation UX

We’ve added the ability to deselect a pre-filled customer when creating tickets, giving you more control in one-off cases.

✅ Consistent terminology

We’ve updated the app to use team members instead of agents, aligning NeetoDesk with other Neeto apps.

✅ SparkPost and DNS improvements

We now isolate SparkPost usage for customers with custom domains, protecting the default NeetoDesk reputation. SparkPost domains are only created if DNS setup is needed, reducing noise in your DNS records.

✅ Relaxed phone number rules

Customers can now share the same phone number — helpful for use cases like student imports or family accounts.

Bug fixes 🛠️

✅ Ticket drafts stability

Fixed several issues with API-submitted drafts, including uniqueness errors, missing reply signatures, and unexpected UI errors when sending drafts.

✅ Ticket table UI polish

Resolved overlap issues between frozen columns and dropdowns, and fixed resizing quirks for a cleaner experience.

✅ Email + activity edge cases

Patched a case where incoming email to fields were wrongly treated as cc on comments. Also fixed an issue where automation-generated comments broke the ticket comments list.

✅ Collision and uniqueness fixes

Addressed a rare edge case in ticket collision detection and resolved unique index conflicts during simultaneous updates.

✅ Mobile and API improvements

Fixed document upload failures on iOS, resolved 404s when updating team member availability, and corrected public API formatting issues.

✅ Better report and icon behavior

Localized report filters now work correctly for non-English users. Also fixed customer satisfaction icon rendering issues in follow-up forms.