---
title: "Help Desk Slack Integration | NeetoDesk"
description: "Send new NeetoDesk tickets to Slack channels, reply to customers from Slack threads, and add internal notes, all synced back to the ticket automatically."
canonical_url: "https://www.neeto.com/neetodesk/features/slack-integration"
markdown_url: "https://www.neeto.com/neetodesk/features/slack-integration.md"
---

# Help Desk Slack Integration | NeetoDesk

Send new NeetoDesk tickets to Slack channels, reply to customers from Slack threads, and add internal notes, all synced back to the ticket automatically.

## Overview

The NeetoDesk Slack integration brings support tickets into your Slack workspace so your team can see and answer them where they already talk. After connecting Slack from Integrations in the Admin Panel, create an automation rule with the Message to Slack action and pick a channel. When a ticket matches the rule, for example when it is created, its details are posted there.

Each ticket gets its own Slack thread, and new messages on the same ticket sync into it. Replies sent from Slack are added to the ticket and assigned to the matching NeetoDesk user, or to the person who authorized the integration. Starting a message with NOTE: adds an internal note, and notes sync both ways.

Private channels work too. Add the NeetoDesk app to the channel in Slack, refresh the channel list in your automation rule, and select it. This suits sensitive queues, such as billing or escalations, that only part of the team should see.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/slack-integration)