---
title: "Ticket Tags for Organizing Support | NeetoDesk"
description: "Label tickets with tags in NeetoDesk to group related issues and use those tags in automation rules and business workflows to route and manage tickets."
canonical_url: "https://www.neeto.com/neetodesk/features/ticket-tags"
markdown_url: "https://www.neeto.com/neetodesk/features/ticket-tags.md"
---

# Ticket Tags for Organizing Support | NeetoDesk

Label tickets with tags in NeetoDesk to group related issues and use those tags in automation rules and business workflows to route and manage tickets.

## Overview

Ticket tags in NeetoDesk let you label tickets so related issues are easy to find and act on. Admins create tags with a name and description, and agents add them from the Tags option on the ticket details page in a couple of clicks.

Teams tag tickets by topic, such as bug, feature request, refund or outage, to see patterns and group similar work. Tags can also be used in business rules to manage the ticket workflow, so a tag like VIP or escalation can trigger routing or other automated steps. Tagging tickets consistently makes it easier to filter the queue and build views around the issues that matter.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/ticket-tags)