A pre-chat form in NeetoChat asks visitors a few questions before a live chat begins. Collect their name, email, phone number, or customer ID up front so agents can skip those questions, understand who they are talking to, and give faster, more personal answers.
Build your pre-chat survey from name, email, phone, single choice, multiple choice, dropdown, short answer, and description fields. Mark questions as required, drag them into the order you want, and switch the form on or off at any time while a live preview shows what visitors will see.
Answers appear in the visitor info panel next to the conversation, and name and email responses update the visitor's contact details automatically. Agents start every chat with context, and you build a contact list from website visitors without a separate lead form.