A post-chat survey in NeetoChat asks customers what they thought of your support once a conversation ends. By default, visitors can rate the chat and leave written feedback, and you can add your own questions to match your business and what you want to learn.
Support managers use post-chat questions to track customer satisfaction and spot conversations that need follow-up. Choose from a chat rating field, name field, single choice, multiple choice, dropdown, and short answer questions. Make any question required, reorder them by dragging, and preview the form as you edit.
Agents see each customer's responses in the visitor info panel of the closed conversation, so feedback stays tied to the chat it came from. Try different questions over time to learn which parts of your live chat support work well and which need attention.