---
title: "Private Notes on Support Tickets | NeetoDesk"
description: "Add private notes to tickets in NeetoDesk to share internal context, troubleshooting steps and handoff details with your team. Customers never see them."
canonical_url: "https://www.neeto.com/neetodesk/features/private-notes"
markdown_url: "https://www.neeto.com/neetodesk/features/private-notes.md"
---

# Private Notes on Support Tickets | NeetoDesk

Add private notes to tickets in NeetoDesk to share internal context, troubleshooting steps and handoff details with your team. Customers never see them.

## Overview

Private notes in NeetoDesk let agents add comments to a ticket that customers never see. They sit alongside the conversation, so internal context stays attached to the ticket instead of getting lost in a chat app or a separate email thread.

Agents use internal notes to record troubleshooting steps, summarize what they have already tried, flag account details, or ask a teammate for input before replying. When a ticket changes hands between shifts or teams, the next agent can read the notes and pick up without asking the customer to repeat themselves.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/private-notes)