---
title: "Ticket Approval Workflows | NeetoDesk"
description: "Add approval workflows to NeetoDesk tickets. Request sign-off from designated approvers, who approve or decline with a note by email or inside NeetoDesk."
canonical_url: "https://www.neeto.com/neetodesk/features/ticket-approvals"
markdown_url: "https://www.neeto.com/neetodesk/features/ticket-approvals.md"
---

# Ticket Approval Workflows | NeetoDesk

Add approval workflows to NeetoDesk tickets. Request sign-off from designated approvers, who approve or decline with a note by email or inside NeetoDesk.

## Overview

Approvals in NeetoDesk add an approval workflow to tickets that need sign-off before your team acts. When approval is requested, approvers get an email or see the request in NeetoDesk, and they can approve or decline it with a note.

Teams use ticket approvals for refunds, discounts, access requests and account changes that need a manager's decision. Admins add approvers and create templates for common request types, so agents can send a request without setting it up each time. Approvers see open items in the Pending view, and every approved or declined request is kept in History for later reference.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/ticket-approvals)