Pricing

  • Free for the first 10 agents
  • No credit card is needed until you need to upgrade
  • All features are included during the free period
  • After adding the 11th agent, all 11 agents will be billed
  • Unlimited observers
$10/per agent per month
after first 10 agents
Try it FREE

List of all features

  • Unlimited observers
  • Unlimited tickets
  • Unlimited automation rules
  • Unlimited mailboxes
  • Unlimited messages
  • Custom Ticket fields
  • Custom views
  • Automation
  • Canned responses
  • Agent Collision detection
  • Satisfaction Ratings
  • Private Notes
  • Twitter integration
  • Keyboard shortcuts
  • Tags
  • Auto BCC
  • Ticket Activity Log
  • Ticket Routing
  • Mobile App
  • Knowledge Base articles
  • Roles and Permissions
  • End to End Encryption
  • Google Sign In
  • Verify OTP every time

Support

  • Live Chat Support
  • Email Chat Support

Frequently asked questions

An observer is a person in your team who can't reply to the customer but can view all the tickets and can post private notes for the agents.

Let's say that a customer is reporting that the customer's credit card is not being accepted. In order to resolve this issue the agent wants to involve someone from the engineering team to look into the matter. The person from the engineering team can be added as an observer. This person can see all the messages and can post a private note for the agent.

This allows the customer service team to invite any person from any department be it marketing, sales, engineering, QA, design or devops to join the ticket and help resolve the matter.

We believe that each person from the company should take a look at the kind of issues their customers are facing. Serving the needs of customer is not just the job of customer service but it's the job of the whole company.

Both neetoChat and neetoDesk allows unlimited observers so that the whole company can see what kind of issues their customers are facing.

Yes when we say that it's free then it's really free. There is no gimmick and there is no catch.

Yes you can cancel your subscription at any time.

We do not offer any discount at this time.

We do not offer any on-premise version of any of the neeto products at this time.

We do not offer refunds. If you cancel your plan before the next renewal cycle, you'll retain access to paid features until the end of your subscription period. When your subscription expires, you'll lose access to paid features and all the data associated with those features.