December 2025 updates – Mailbox connection revamp, form upgrades, and clearer automation visibility

Let’s go through what we got done in December 2025 in NeetoDesk.

New features ✨

Revamped mailbox connection flow

We redesigned the mailbox setup experience to highlight the most common paths first—Microsoft, Google, or direct email—before surfacing advanced settings like reply-to configuration.

File attachments in public web forms

Forms can now include file attachments, and uploaded files are automatically attached to the resulting tickets.

Paragraph fields in web forms

Added support for non-input text (like instructions or descriptions) via a paragraph field. Also removed length restrictions from form titles for greater flexibility.

Ticket fields in Zapier workflows

Ticket fields are now available in Zapier workflows triggered by ticket status events, allowing more powerful automations.

Public customers API

We introduced a new public API endpoint that allows external systems to create customers in NeetoDesk.

Enhancements ✨

Email and UI polish

• Email footers now support custom font colours

• Threaded reply emails now place the footer just below the new comment, not at the very end

• Automation emails now correctly size images based on the configuration

• Date/time tooltips now follow the standard Neeto formatting (e.g., “a month ago,” “3 days ago”)

Better automation visibility

Complex automation rule actions—like email templates or API payloads—are now readable from the rule view screen, not just in edit mode.

Views & exports

• Views can now be cloned

• Admins can now manage views even if not part of the group

• Data exports now support custom date ranges

Reports page updates

• Default range changed to last 30 days (previously 7)

• Fixed custom filter accuracy for last_week and last_month

System field and ticket list improvements

• Admins can now reorder ticket types, categories, and priorities

• Ticket custom fields can now be shown directly in the ticket list for faster scanning

Improved ticket creation UX

The default mailbox is now auto-selected only if there’s a single mailbox in the workspace. If multiple are present, the agent must choose explicitly.

Bug fixes 🛠️

Automation rules

• Fixed issues saving rules when subcategories or team member changes were used as triggers

• Resolved image sizing issues in automation emails

CallerDesk integration

• Allowed clearing the default CallerDesk number

• Fixed missing call recordings in ticket activity

• Ensured tickets are created only for missed calls, not received ones

• Improved error messaging for API/UI failures

Localization & frontend stability

• Fixed dropdowns (e.g., status, priority) not working in non-English locales

• Prevented frontend crashes from sender name formatting edge cases

• Fixed onboarding bug where “Use this email” button was unresponsive

Email sync and parsing

• Fixed edge cases where Outlook or Google emails with inline CSS or no body failed to create tickets/comments

• Improved handling of large attachments (~10MB) in incoming emails

Drafts and caching

• Prevented frontend exceptions during ticket updates due to caching

• Handled concurrent draft deletion gracefully without breaking UI

Miscellaneous

• Fixed filters on the company detail page

• Prevented disabling the default Unresolved view

• Fixed sidebar crashes when NeetoPlanner integration was active