Canned responses are pre-written responses that allow you to answer common questions quickly and consistently. neetoDesk takes a step further and helps you store pre-written responses and actions like adding a tag, notes, changing priority, etc.
Yes, you can create these responses and configure the availability such that the created canned responses are only available to you. This can be useful if you are the only one who handles a specific type of customer inquiry or have personal preferences for responding to specific customer inquiries. Similarly, you can configure these responses' availability to your group or all agents.
Canned responses can improve customer service by providing quick, consistent, and accurate answers to common customer inquiries. This can reduce response times, improve customer satisfaction, and increase the overall efficiency of the support team.