Custom views in NeetoDesk show a filtered list of tickets based on conditions you define. Each view has a name, filter conditions and a sort order, and it appears below the default views in the Tickets section. Tickets that match the conditions show up in the view automatically.
Agents use custom ticket views to focus on the work that is theirs, such as urgent tickets from enterprise customers, unassigned billing requests or tickets tagged for a product launch. Under Availability, choose Myself to keep a view private, or All agents to share it with the whole team. Team leads often create shared views so everyone works from the same queue definitions.