Custom Views

Custom View feature in neetoDesk empowers support teams to create personalized ticket views that align with their unique workflow and priorities. By customizing views, agents can quickly access the tickets most relevant to them, enhancing efficiency and providing a seamless support experience.

Custom Views

Can I create custom views personalized just for me?

Yes, you can create custom ticket views that are personalized just for you and are not shared with your team. Because every person, even within a team, has their way of working and handling priority tasks, this makes it is important to have a custom view tailored to one's needs to increase productivity clarity, manage workloads, and provide better support to customers.

How does the custom view feature contribute to agent productivity?

Custom views help agents locate and address tickets more efficiently by providing a clear and personalized overview of their tasks. This reduces search time and increases overall productivity.

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