Custom Ticket Fields feature in neetoDesk empowers businesses to gather specific and relevant information from customers when they submit support tickets. This customization ensures that support teams receive all necessary details upfront, enabling more efficient and accurate issue resolution.
Yes, neetoDesk allows you to create custom ticket fields specific to agents or customers. While creating the ticket fields, you have the option to configure them if you want these fields to be just used by your agents, such as a field to record internal notes or resolution status, or if you want them to be shown to the customer to capture certain values such as to capture the payment id, account details, etc.
Depending on the information you need to collect, you can use the following field types: text, number, checkbox, dropdown, date, and regex. By using these custom ticket field types, you can collect a wide range of information from customers and tailor your support process to best meet their needs.