Multiple Mailboxes feature in neetoDesk empowers businesses to handle customer inquiries from various email addresses within a single unified platform. It is beneficial for organizations that manage multiple brands, departments, or product lines, each with its distinct email address.
In most organizations, a dedicated department or team handles specific set tickets like finance, product, and sales related by the different teams. Having multiple mailboxes reduces the effort of manually redirecting the tickets to the correct department. This also streamlines the process and reduces the response time.
neetoDesk allows you to automatically send a copy of every email sent from the system to a set of specified email addresses. This feature can be helpful in record-keeping, auditing, or monitoring purposes.