Ticket Tags feature in neetoDesk empowers support teams to categorize and label tickets using customizable tags, enabling efficient organization, quick identification, and streamlined tracking of customer inquiries. Tags can be customized to match your business's specific support needs, providing a tailored categorization system.
Yes, you can edit, delete and merge tickets and customer tags. However, it's essential to exercise caution when making tag changes, as they may impact the categorization and organization of tickets.
Yes, you can assign multiple tags to a single ticket. This flexibility allows for comprehensive categorization based on various attributes.
Typically, tags are not visible to customers. They are used internally by support teams to categorize and manage tickets more effectively.