Ticket activity log presents a comprehensive history of all the actions performed on a support ticket. This log assists support teams in tracking the ticket's progress, identifying potential issues or delays, and ensuring all necessary steps are taken to resolve it. Additionally, the log helps track customer interactions and documents all communication with the customer.
No, the activity log cannot be edited or deleted. This is to ensure the integrity of the log and to maintain an accurate record of all actions taken on the ticket.
As we know, these logs are valuable for tracking the actions happening in a ticket. The log will retain information for the entire lifespan of the ticket, from creation to resolution.