Absolutely. In NeetoDesk you have full control over each ticket's priority, status, and assignment. You can adjust the priority based on the urgency of the issue, change the status to reflect its progress, and assign the ticket to different agents as needed. This flexibility ensures that tickets are handled efficiently and according to their specific requirements.
NeetoDesk provides tools to categorize, filter, and organize tickets based on various criteria such as urgency, customer type, or topic. This makes it easier for agents to access the right tickets, prioritize them effectively, and provide prompt responses.
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