---
title: "Custom Ticket Fields for Your Help Desk | NeetoDesk"
description: "Add custom ticket fields in NeetoDesk to capture order IDs, plans or product areas, and make fields mandatory at ticket creation or before closing."
canonical_url: "https://www.neeto.com/neetodesk/features/custom-ticket-fields"
markdown_url: "https://www.neeto.com/neetodesk/features/custom-ticket-fields.md"
---

# Custom Ticket Fields for Your Help Desk | NeetoDesk

Add custom ticket fields in NeetoDesk to capture order IDs, plans or product areas, and make fields mandatory at ticket creation or before closing.

## Overview

Custom ticket fields in NeetoDesk let you track the details that matter to your team on every ticket. Create a field from the Admin Panel, give it a name, pick a field type and add conditions if needed. Fields appear on the ticket details page and in the form agents use to create tickets.

Teams use custom fields for order numbers, subscription plans, product areas or affected versions, which makes tickets easier to sort and report on. You can make a field mandatory when an agent creates a ticket from the dashboard, or when a ticket is closed, so it cannot be closed until the value is filled in. The same fields can be added to ticket forms so customers provide the information when they write in.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/custom-ticket-fields)