Custom Roles

Custom roles feature helps businesses to create specific and tailored support roles that align with their unique organizational structure and customer interactions. With this feature, you can design roles with precise permissions and responsibilities, allowing you to customize the support experience according to your team's workflow and customer engagement strategy.

Custom Roles

Can I modify or update custom roles as needed?

Absolutely, neetoDesk's custom roles are designed to be adaptable. You can modify existing roles, create new ones, or adjust permissions based on changing requirements within your team.

What kind of permissions can be customized in custom roles?

You can customize a wide range of permissions, such as access to specific ticket categories, communication channels, manage SLA policies, and more. This ensures that each role has the appropriate tools for their tasks.

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