neetoDesk offers keyboard shortcuts, which provide rapid and convenient methods of navigating and interacting with neeto products using the keyboard instead of the mouse or touchpad. These shortcuts enhance an agent's efficiency, mainly when working on many tickets. They save time and minimize errors when working on various support tickets. To display the keyboard shortcuts, press Shift + ?.
No, at this point neetoDesk doesn't allow the users to create or change the keyboard shortcuts. The current shortcuts are curated so that these are most commonly used by the agent, even on other platforms. This helps you to transition from other products to neetoDesk quickly.