What you can ask
Once NeetoDesk is connected, ask in plain language. Your AI assistant picks the right NeetoDesk tools for you.
How many tickets did we get in the last 7 days, and how many did we close?
Which agent has the fastest first response time this month?
Which group takes the longest to resolve tickets? Compare last month with this month.
What feedback did customers give in our satisfaction surveys over the last 30 days?
How many open tickets does Oliver have right now?
Which open tickets are unassigned?
More prompts are on the Claude and ChatGPT guides.
You stay in control
- Your assistant operates within your permissions. When you sign in with NeetoDesk, it sees only the tickets you can see and does only what your role allows. An agent limited to their own tickets or groups gets the same limits through AI.
- You control what your assistant can do. Read access is always enabled, while Create and update and Delete are separate permissions. Leave them off for a read-only connection.
- Your assistant never emails your customers. Comments your assistant adds through MCP are never emailed to the customer, and drafts wait for an agent to send them.
- Moving items to trash, deleting records, and deactivating team members require Delete permission. Moving a ticket to trash or spam, deleting a custom ticket field, and deactivating a team member are refused unless you ticked Delete when you connected. NeetoDesk empties the trash on its own after 30 days. A deactivated team member keeps their history.
- You can disconnect at any time. Remove the NeetoDesk connector from your AI assistant to revoke its access.
Changes made through your AI assistant still trigger your existing automations and notifications. A good habit is to ask your assistant to show you its plan before it updates a batch of tickets, as several prompts above do.
Frequently asked questions
Do I need to know what MCP is?
No. Connect NeetoDesk to your AI assistant, sign in, and start asking questions in plain language.
Can AI reply to my customers in NeetoDesk?
AI can draft replies for an agent to review, edit, and send. Your AI assistant creates drafts directly on tickets. Comments added through MCP are never emailed to customers.
Can I give AI read-only access to NeetoDesk?
Yes. Read access is always enabled. Create and update and Delete are separate permissions that you can choose to enable. Leave both unchecked to let your AI assistant view tickets and reports without making changes.
Delete permission is required for actions such as moving tickets to trash or spam, deleting custom fields, and deactivating team members.
Does NeetoDesk MCP work on the free plan?
Yes. Both the NeetoDesk MCP server and CLI are available on every NeetoDesk plan, including the free plan.