---
title: "Agent Groups for Help Desk Teams | NeetoDesk"
description: "Organize agents into groups like Billing, HR, or Engineering in NeetoDesk, set business hours per group, and assign tickets to the right team in one click."
canonical_url: "https://www.neeto.com/neetodesk/features/agent-groups"
markdown_url: "https://www.neeto.com/neetodesk/features/agent-groups.md"
---

# Agent Groups for Help Desk Teams | NeetoDesk

Organize agents into groups like Billing, HR, or Engineering in NeetoDesk, set business hours per group, and assign tickets to the right team in one click.

## Overview

Agent groups in NeetoDesk let you organize your help desk team to match how your business works. You can create groups such as HR, Finance, or Engineering, add a description, choose the agents who belong to each group, and attach business hours. Admins, or agents with a custom role that allows it, can create and manage groups.

Any ticket can then be assigned to a group from the group dropdown on the ticket details page, or directly from the Unresolved Tickets list. Companies with several departments use this to send billing questions to finance and technical issues to engineering, so the right people see each request.

Group assignment can also run through automation rules, for example assigning every ticket from a billing mailbox to the Billing group. Reports then show group performance, so managers can see how each team is doing.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/agent-groups)