---
title: "Business Hours for Your Help Desk | NeetoDesk"
description: "Set help desk business hours in NeetoDesk with time zones, working hours and holidays, then use them in SLA policies, views, automation rules and groups."
canonical_url: "https://www.neeto.com/neetodesk/features/business-hours"
markdown_url: "https://www.neeto.com/neetodesk/features/business-hours.md"
---

# Business Hours for Your Help Desk | NeetoDesk

Set help desk business hours in NeetoDesk with time zones, working hours and holidays, then use them in SLA policies, views, automation rules and groups.

## Overview

Business hours in NeetoDesk define when your support team is working. Admins create a schedule by choosing a time zone, setting working hours and adding holidays, and can create more than one schedule, for example one per region or team, to match how support is actually staffed.

Business hours shape the rest of your setup. Views, automation rules and reports can be based on them, and SLA timers count only working time, so a ticket that arrives on Friday evening is not marked late over the weekend. You can attach a schedule to a group, which suits teams in different regions or with different shifts, such as a daytime support team and a separate weekend team.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/business-hours)