---
title: "Canned Responses for Help Desk Agents | NeetoDesk"
description: "Save canned responses in NeetoDesk for common questions, control who can use them, and insert them from the reply window instead of retyping answers."
canonical_url: "https://www.neeto.com/neetodesk/features/canned-responses"
markdown_url: "https://www.neeto.com/neetodesk/features/canned-responses.md"
---

# Canned Responses for Help Desk Agents | NeetoDesk

Save canned responses in NeetoDesk for common questions, control who can use them, and insert them from the reply window instead of retyping answers.

## Overview

Canned responses in NeetoDesk are saved replies for questions your team answers again and again. Instead of typing the same explanation each time, an agent opens the canned responses icon in the reply window and inserts the right answer in a few clicks.

Support teams keep saved replies for password resets, refund policies, shipping timelines and first-touch acknowledgments. Admins create each canned response with a name and description, set availability to control who can use it, and toggle it active or inactive. A canned response can also include actions that run when it is used. The result is faster replies and consistent answers across agents, especially for new team members.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/canned-responses)