---
title: "Ticket Collision Detection for Agents | NeetoDesk"
description: "NeetoDesk ticket collision detection alerts agents when a teammate is already working on or has replied to a ticket, preventing conflicting replies."
canonical_url: "https://www.neeto.com/neetodesk/features/collision-detection"
markdown_url: "https://www.neeto.com/neetodesk/features/collision-detection.md"
---

# Ticket Collision Detection for Agents | NeetoDesk

NeetoDesk ticket collision detection alerts agents when a teammate is already working on or has replied to a ticket, preventing conflicting replies.

## Overview

Ticket collision detection in NeetoDesk alerts agents when someone else is already working on the same ticket. If a teammate is engaged with a ticket, or has already responded to it, NeetoDesk tells you before you send your own reply.

Collisions are common on busy queues where several agents pick from the same list, or when a shared inbox gets a burst of urgent requests. Without a warning, two agents can send different answers, or take conflicting actions on the same ticket, and confuse the customer. With agent collision alerts, the second agent can step back and move to another ticket, so customers get one clear response and no work is duplicated.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/collision-detection)