---
title: "Help Desk Email Notifications for Tickets | NeetoDesk"
description: "NeetoDesk emails ticket subscribers when customers reply, agents respond, or a note mentions them, with attachments included so no update gets missed."
canonical_url: "https://www.neeto.com/neetodesk/features/email-notifications"
markdown_url: "https://www.neeto.com/neetodesk/features/email-notifications.md"
---

# Help Desk Email Notifications for Tickets | NeetoDesk

NeetoDesk emails ticket subscribers when customers reply, agents respond, or a note mentions them, with attachments included so no update gets missed.

## Overview

Email notifications in NeetoDesk keep everyone following a ticket informed when something happens on it. When a customer replies, all ticket subscribers get an email. When an agent replies, every subscriber except that agent is notified. When an agent adds an internal note, only the users mentioned in the note receive an email.

Customers are never notified about notes, so internal discussion stays private while teammates can pull each other in with a mention. Attachments on replies and notes are forwarded with the notification emails, as long as they are 10 MB or smaller, so agents can review files from their inbox. Support teams stay on top of ticket activity without watching the queue all day.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/email-notifications)