---
title: "Ticket Task Lists for Support Workflows | NeetoDesk"
description: "Create reusable task lists in NeetoDesk, import them into any ticket, or attach them with automation rules so agents follow the same steps every time."
canonical_url: "https://www.neeto.com/neetodesk/features/task-lists"
markdown_url: "https://www.neeto.com/neetodesk/features/task-lists.md"
---

# Ticket Task Lists for Support Workflows | NeetoDesk

Create reusable task lists in NeetoDesk, import them into any ticket, or attach them with automation rules so agents follow the same steps every time.

## Overview

Ticket task lists in NeetoDesk let agents break a ticket into clear steps and track progress as each one is completed. Admins create a named task list once, add the tasks, and reorder them as needed. Agents then import the whole list into a ticket from the Tasks section on the ticket details page, instead of typing the same steps again.

Task lists fit any request that follows a repeatable process. A refund ticket, for example, might use a Refund list covering verifying the order status, requesting the return, checking the returned item, initiating the refund, and assigning the ticket to the payment group. Teams handling refunds, onboarding, or account changes use these checklists to keep every agent on the same workflow.

You can also attach a task list automatically. In an automation rule, choose the Add Tasks list action and select the list you want. Matching tickets then arrive with their checklist already in place, so agents can start on the first step right away.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/task-lists)