Bulk actions in NeetoDesk let you update many tickets at once instead of opening each one. Select the tickets in the Tickets tab, click Take Action, and choose what to apply from the dropdown. The change goes to every selected ticket in a single step.
Available actions include merging tickets, changing the assigned agent, updating status, reporting spam and moving tickets to trash. Teams use bulk ticket updates to reassign a queue when an agent is out, close a batch of resolved tickets after an outage, or clear a wave of spam. It keeps queue cleanup quick, so agents spend their time on customer replies.