4,321tickets migrated
A multi-store baby and toy retail chain runs its entire operation and customer support in Dutch, across four teams (Articles, Accounting, ICT, Publicity), over email, phone and portal.
Retail chain
Belgium · from Freshdesk
2026 Comparison · Freshdesk alternative
Moving off Freshdesk? The whole migration is free.
We move your Freshdesk tickets, customers, knowledge-base articles, tags, custom fields and companies across for free, and most migrations finish in under two weeks. And once you land, NeetoDesk stays free for up to 10 agents, with automation, SLA, SSO and custom domain included, and just $5/user/month beyond that, not $19 to $89 per agent. Freshdesk's free plan, by contrast, now expires after 6 months and caps you at 2 agents.
Free
Full Freshdesk migration, done for you
10 agents
Free on NeetoDesk, then $5/user/month
$19 to $89
Freshdesk per agent, per month, once the 6-month free program ends
Why teams replace
Freshdesk with NeetoDesk
Here's exactly what changes when you switch
Freshdesk works, but the bill grows with every agent, the free plan now expires after six months, and the features small teams actually need (automation, SLA, round robin, audit logs) are spread across $19 to $89 per-agent tiers, with Freddy AI and marketplace apps charged on top. NeetoDesk gives you the whole helpdesk free for up to 10 agents, and moves you over at no cost.
Migration
Your history comes with you, free
Switching tools usually means lost history or a migration invoice. NeetoDesk ports your tickets, customers, knowledge-base articles, tags, custom fields and companies from Freshdesk for free, and most migrations finish in under two weeks. Teams have already moved tens of thousands of Freshdesk tickets without losing a thing.
NeetoDeskFree, done for you
We port tickets, contacts, KB, tags and custom fields, usually within two weeks.
FreshdeskSelf-serve import
You handle the export and import, or pay for migration help.
The free plan
Free that does not expire
Freshdesk's free program is now a 6-month starter offer for up to 2 agents, then you upgrade or lose access, and it has no automation, no SLA and no collision detection. NeetoDesk's free plan has no time limit and includes 10 agents, with automation, SLA, routing and collision detection from day one.
NeetoDeskPermanent free · 10 agents
No time limit, with automation, SLA, routing and collision detection included.
Freshdesk6 months, then 2 agents
Free program expires after 6 months; no automation or SLA.
Pricing model
10 agents free, then $5 a seat
Freshdesk charges $19 (Growth), $55 (Pro) and $89 (Enterprise) per agent, per month from the start, so every hire raises the bill. NeetoDesk is free for your first 10 agents, and just $5/user/month (or $30/user/year) beyond that, a fraction of Freshdesk at any tier.
NeetoDesk10 agents free · then $5/user
Start free for up to 10 agents; beyond that it is $5/user/month.
Freshdesk$19 to $89 per agent / month
Every agent is billed; collaborators need paid seats or day passes.
No AI upsell
No metered AI or app fees
Freshdesk's Freddy AI is sold separately (Copilot about $29/agent/month; AI Agent sessions billed in packs that expire monthly), and many marketplace apps carry their own subscriptions. NeetoDesk's price is the price: the full helpdesk is free, with no session meters and no per-app surcharges.
NeetoDeskEverything included · Free
No AI session meter, no marketplace surcharges, no surprise line items.
FreshdeskFreddy AI & apps cost extra
AI add-ons and many marketplace apps are billed on top of your plan.
Automation & SLA
Automation and SLA without the upgrade
On Freshdesk, round robin routing and CSAT surveys require the $55 Pro plan, and the Growth-to-Pro jump alone can add thousands a year. NeetoDesk includes unlimited automation rules (no quota), round robin and load-balancing routing, SLA reminders and escalations, business hours and CSAT on the free plan.
NeetoDeskAutomation, routing, SLA · Free
Unlimited rules, round robin, load balancing and SLA, no upgrade.
FreshdeskRouting & CSAT need Pro ($55)
Round robin and satisfaction surveys sit on the $55/agent tier.
Security & control
IT-grade controls, not an Enterprise tier
Freshdesk reserves audit logs and IP whitelisting for the $89 Enterprise plan. NeetoDesk includes SSO, audit logs, custom roles and permissions, IP restriction, a custom domain and send-from-your-own-domain email on the free plan, the things IT actually asks about, at no cost.
NeetoDeskSSO, audit logs, roles · Free
Security and admin controls included, not locked to a top tier.
FreshdeskAudit logs & IP on Enterprise
Audit logs and IP whitelisting require the $89/agent Enterprise plan.
The full comparison
NeetoDesk vs Freshdesk, feature by feature
Free data migration
- NeetoDesk
- Free, done for you
- Freshdesk
- Self-serve import
Permanent free plan
- NeetoDesk
- No time limit
- Freshdesk
- 6 months, then upgrade
Agents on the free plan
- NeetoDesk
- 10, free
- Freshdesk
- 2 (for 6 months)
Price per agent after the free tier
- NeetoDesk
- $5/user/mo
- Freshdesk
- $19 to $89/agent/mo
Unlimited automation rules
- NeetoDesk
- Free
- Freshdesk
- Growth+ (paid)
- NeetoDesk
- Free
- Freshdesk
- Pro ($55/agent)
- NeetoDesk
- Free
- Freshdesk
- Pro ($55/agent)
- NeetoDesk
- Free
- Freshdesk
- Growth+ (paid)
- NeetoDesk
- Free
- Freshdesk
- Growth+ (paid)
- NeetoDesk
- Free
- Freshdesk
- Pro ($55/agent)
Customer portal
- NeetoDesk
- Free
- Freshdesk
- Growth+ (paid)
- NeetoDesk
- Free
- Freshdesk
- Free
- NeetoDesk
- Free
- Freshdesk
- Paid tiers
SSO & audit logs
- NeetoDesk
- Free
- Freshdesk
- Audit logs: Enterprise ($89/agent)
IP restriction
- NeetoDesk
- Free
- Freshdesk
- Enterprise ($89/agent)
Custom roles & permissions
- NeetoDesk
- Free
- Freshdesk
- Pro ($55/agent)
Custom domain & send-from-your-domain
- NeetoDesk
- Free
- Freshdesk
- Paid tiers
AI features
- NeetoDesk
- No AI upsell, full helpdesk free
- Freshdesk
- Freddy AI, billed separately
- NeetoDesk
- Free
- Freshdesk
- Rate-limited by tier
- NeetoDesk
- Free
- Freshdesk
- Free
- NeetoDesk
- $5/user/mo or $30/yr
- Freshdesk
- Paid tiers
Disclaimer: Information on this page is based on publicly available data at the time of writing. Features, pricing, and limits may change. Please refer to each provider's official pricing page to confirm the latest information.
Simple, honest pricing
The whole helpdesk is free
Up to 10 agents free, every feature, and a done-for-you migration. Beyond 10 agents it is just $5 per user per month.
Free plan
$0Up to 10 agents · no credit card
- Up to 10 agents, free
- All ticketing, automation rules & SLA
- Customer portal & knowledge base
- SSO, audit logs, custom roles, custom domain
- API, webhooks & integrations
- Free migration, done for you
Pro plan
$5per user/month · $30/user/year, for agents beyond 10
- Add agents beyond the free 10
- Remove Neeto branding
- Add your own custom CSS
- Cancel anytime
A 7-agent team on Freshdesk Pro (for routing and CSAT) runs about $4,620 a year ($55/agent), before Freddy AI or marketplace apps. The same team on NeetoDesk is $0 (the free plan covers up to 10 agents), with the migration handled for free. Beyond 10 agents, NeetoDesk is $5/user/month.
Real Freshdesk migrations
Teams that already left Freshdesk
Across 5 countries, teams have moved more than 20,000 tickets off Freshdesk to NeetoDesk without losing their history. A few of them:
911tickets migrated
An SAP and ERP consulting firm routes managed support across 14 teams mapped to SAP modules (Finance, MM, PP, SD, BASIS, HR and more), over email, phone and portal with 6 agents.
SAP / ERP consulting
India · from Freshdesk
5,421tickets migrated
A SaaS platform for startup competitions handles high-volume, heavily automated program support: 97 saved replies, 30,000+ contacts and 400+ tickets a month across four teams, including weekend support.
Startup-competition SaaS
United States · from Freshdesk
1,388tickets migrated
A legal-tech SaaS for immigration case management runs B2B support for law-firm users across five teams (Sales, Billing, Escalations, Support, Development), with most tickets raised from inside their app.
Legal-tech SaaS
United States · from Freshdesk
Common questions
NeetoDesk vs Freshdesk: FAQ
Is NeetoDesk a genuinely free Freshdesk alternative?
Yes. NeetoDesk's free plan covers up to 10 agents with no time limit, and it includes the whole helpdesk: automation rules, SLA reminders and escalations, round robin and load-balancing routing, collision detection, CSAT surveys, a customer portal and knowledge base, SSO, audit logs and a custom domain. Freshdesk's free program now expires after 6 months and caps you at 2 agents, without automation or SLA.
Is migrating from Freshdesk really free?
Yes. NeetoDesk runs the migration for you at no cost, porting tickets, customers, knowledge-base articles, tags, custom fields and companies. Most migrations finish in under two weeks, and teams have already moved more than 20,000 Freshdesk tickets to NeetoDesk.
How does pricing compare?
Freshdesk charges per agent from the first seat: $19 on Growth, $55 on Pro and $89 on Enterprise, per agent per month, with Freddy AI billed on top. NeetoDesk is free for up to 10 agents and $5/user/month (or $30/user/year) beyond that. A 7-agent team on Freshdesk Pro pays about $4,620 a year; the same team on NeetoDesk pays $0.
What happens when my team grows past 10 agents?
You move to the Pro plan at $5/user/month, or $30/user/year. Nothing gets unlocked or taken away: every helpdesk feature is already on the free plan, and Pro also removes Neeto branding and lets you add custom CSS. There's no jump to a higher tier as you grow, and you can cancel anytime.
What does NeetoDesk include that Freshdesk charges for?
On the free plan, NeetoDesk includes what Freshdesk spreads across its paid tiers: unlimited automation rules, SLA reminders and escalations, collision detection and a customer portal (Growth and above), round robin routing and CSAT surveys (Pro, $55/agent), and audit logs and IP restriction (Enterprise, $89/agent). It also includes custom roles, SSO, a custom domain and the API, and there's no separate AI add-on to buy.
Will my team have to relearn everything?
No. NeetoDesk works the way your agents already do: tickets arrive in shared mailboxes, get routed to groups and agents, and are handled with canned responses, custom views, tags, private notes and SLA timers. Because the migration brings over your tickets, customers, knowledge-base articles, tags and custom fields, your team picks up where it left off in Freshdesk.