Load balanced ticket routing in NeetoDesk assigns each new ticket to the available agent with the lightest workload. An agent's workload is the total number of new and open tickets assigned to them, so the person with the fewest active tickets gets the next one.
This works well when tickets take different amounts of time to resolve and a strict rotation would overload some agents. You set it up as an automation rule with the Assign Agents, Load Balanced action. To balance within a team, add a rule that assigns the group first and place it above the load balancing rule. Workload-based assignment keeps queues even without a manager assigning tickets by hand.