Zendesk has no free plan, only a 14-day trial, and its cheapest real helpdesk (Suite Team) is $55 per agent, per month, rising to $115 once you need SLAs, a portal and routing, with AI, QA and workforce add-ons stacked on top. NeetoDesk gives you the whole helpdesk free for up to 10 agents (then $5/user/month), with a free migration from Zendesk.
NeetoDesk free plan, 10 agents, every feature included
Zendesk offers only a 14-day trial
Zendesk Suite per agent, per month, before add-ons
Zendesk is powerful, and priced for it. There is no free tier, the per-agent Suite plans climb from $55 to $115, the features most teams consider essential (SLAs, self-service portal, skills-based routing) sit on the higher tiers, and AI, quality assurance and workforce management are separate per-agent add-ons. For a small or mid-sized team, that adds up fast. NeetoDesk delivers the core helpdesk free for up to 10 agents.
Zendesk has no free plan; you get a 14-day trial, then pay. NeetoDesk's free plan is permanent and includes the full helpdesk: ticketing, automation, SLA, routing, customer portal, knowledge base, SSO and custom domain, for up to 10 agents.
The full helpdesk with no time limit, no trial clock and no credit card.
No free tier; every agent is paid after the trial.
Zendesk Suite is $55 (Team) and $115 (Professional) per agent, per month, with Growth ($89) no longer offered on its pricing page, so every new agent adds to the bill. NeetoDesk is free for your first 10 agents, then just $5/user/month (or $30/user/year), a fraction of any Zendesk tier.
Ten agents at no cost; beyond that $5/user/month, not $55+.
Every seat is billed; tier jumps are steep and add up fast.
Zendesk's Advanced AI / Copilot is about $50/agent/month, AI resolutions bill per outcome, Quality Assurance is about $35/agent and Workforce Management about $25/agent, often more than half the final bill. NeetoDesk includes analytics, automation and reporting free, with no add-on stack.
No per-agent AI, QA or workforce surcharges layered on top.
Add-ons (about $50 + $35 + $25 per agent) stack on every seat.
Zendesk reserves custom roles, audit logs and sandbox for its Enterprise tier (sales-quoted). NeetoDesk includes SSO, audit logs, custom roles and permissions, IP restriction and a custom domain on the free plan.
Admin and security controls included, not a negotiated tier.
Custom roles, audit logs and sandbox sit on the top tier.
On Zendesk, a self-service portal and SLAs need Suite Growth ($89), and skills-based routing needs Suite Professional ($115). NeetoDesk includes SLA reminders and escalations, a customer portal, round robin and load-balancing routing on the free plan.
Service levels, self-service and routing with no upgrade.
Core service features are gated to the higher Suite tiers.
NeetoDesk migrates your tickets, customers, knowledge-base articles, tags, custom fields and companies from Zendesk for free, and most migrations finish in under two weeks. Zendesk implementation and migration are typically paid professional services.
We port your full history at no cost, usually within two weeks.
Implementation and migration are commonly billed projects.
Free plan
Free data migration
Agents on the free plan
Price per agent after the free tier
Self-service customer portal
Unlimited automation rules
Analytics & reporting
AI features
Quality assurance (QA)
SSO & audit logs
Custom roles & permissions
Custom domain & send-from-your-domain
IP restriction
Disclaimer: Information on this page is based on publicly available data at the time of writing. Features, pricing, and limits may change. Please refer to each provider's official pricing page to confirm the latest information.
Up to 10 agents free, every feature, and a done-for-you migration. Beyond 10 agents it is just $5 per user per month.
A 7-agent team on Zendesk Suite Professional (for SLAs, portal and skills-based routing) is about $9,660 a year ($115/agent), and Copilot alone adds roughly $4,200 a year on top. The same team on NeetoDesk is $0 (the free plan covers up to 10 agents), with a free migration. Beyond 10 agents, NeetoDesk is $5/user/month.
Across 9 companies, 8 industries and 5 countries, more than 110,000 tickets have been migrated into NeetoDesk. It handles granular, multi-team setups that usually push teams onto a premium Zendesk tier:
A K-12 public school district runs its IT and facilities helpdesk on NeetoDesk with 26 teams, 25 automation rules, and 10 agents, with most tickets raised through the in-app portal.
Public school district
United States · 5,500+ tickets
An SAP/ERP consulting firm manages support across 14 module-based teams via email, phone, and portal, a multi-team setup that usually pushes Zendesk customers to a higher Suite tier.
SAP / ERP consulting
India · 6 agents
A SaaS platform for startup competitions runs high-volume, heavily automated support: 97 saved replies, 30,000+ contacts and weekend coverage across four teams, all on the free plan.
Startup-competition SaaS
United States · 7 agents
A multi-store baby and toy retail chain runs its whole operation and customer support in Dutch, across four teams over email, phone and portal, after moving 4,321 tickets into NeetoDesk.
Retail chain
Belgium · 4,321 tickets
Yes. NeetoDesk is a free customer support platform with a permanent free plan for up to 10 agents that includes ticketing, automation, SLA, routing, a customer portal, knowledge base, SSO and audit logs. Zendesk has no free plan, only a 14-day trial.
Yes. NeetoDesk runs the migration for you at no cost, moving your tickets, customers, knowledge-base articles, tags, custom fields and companies. Most migrations finish in under two weeks. Moving onto or off Zendesk usually means paying for professional services or a third-party migration tool.
Zendesk Suite costs $55 (Team) or $115 (Professional) per agent, per month; Growth ($89) is no longer on its pricing page, and Enterprise is quoted by sales. Copilot, quality assurance and workforce management add roughly $50, $35 and $25 per agent on top. A 7-agent team on Suite Professional, the plan with SLAs, a portal and skills-based routing, pays about $9,660 a year before add-ons. The same team on NeetoDesk pays $0, and beyond 10 agents NeetoDesk is $5/user/month or $30/user/year.
Yes. NeetoDesk includes SLA policies with reminders and escalations, business hours, round robin and load-balanced ticket routing, and agent groups on the free plan. On Zendesk, SLAs and the self-service portal need Suite Growth or above, and skills-based routing needs Suite Professional at $115 per agent.
NeetoDesk doesn't sell AI as a per-agent add-on or bill you per resolution. The helpdesk itself, with automation rules, canned responses, SLAs, routing and reporting, is free, so your bill doesn't grow with an AI meter. On Zendesk, Copilot is about $50 per agent, per month on top of the plan, and automated AI resolutions are billed per outcome.
No. The free plan covers up to 10 agents, and larger teams pay $5/user/month beyond that, with every feature included and no higher tier to unlock. Teams already run granular setups on NeetoDesk, such as a school district with 26 teams and 25 automation rules, and an SAP consulting firm with 14 module-based teams. More than 110,000 tickets have been migrated into NeetoDesk so far.