The CallerDesk integration connects NeetoDesk with CallerDesk, the cloud telephony platform, so your phone support and help desk work together. The connection is set up from both sides. In NeetoDesk, go to Integrations in the Admin Panel, choose CallerDesk, and enter an API key generated in your CallerDesk dashboard.
Then, in CallerDesk, open API and Integration, find NeetoDesk under third-party integrations, and connect it with your NeetoDesk subdomain and an API key created in NeetoDesk's API Keys settings. Teams that take customer calls through CallerDesk alongside email support use this help desk telephony integration to link the two instead of running them as separate systems.